Most frequent questions and answers

Each custom project varies. The initial brand process from start to finish can take around 3 weeks with another 4 weeks for web design.

Yes! Payments can be made in two installments. The first payment, 50% of the total, is required to secure your booking with the remaining 25payment to be made half way through the process and before any files are delivered.

To ensure that our clients receive 100% customer service, we only take on a few projects at one time. If there is available space in the project calendar, we can start as soon as you’re ready.

My office hours are 10am-6pm Monday – Friday (Excluding US holidays). We accept emails 24/7 and we do our best to reply promptly, it may take up to 2 working days for a response.

Payments are to be made via a Paypal invoice (you do not need a Paypal account to do this). A 50% fee is taken to secure your booking with the remaining balance to be paid before completion of the project. Please be aware that your 50% booking fee is non-refundable. We often have to turn away potential clients due to being fully booked which means if you opt out of our agreement, your spot could have been filled by another project.

It is extremely unlikely that this will happen if you love what you already see and don’t leave anything important out of your questionnaire answers, but if you do feel that the work being shown during your revisions has not achieved the look you were hoping for, you will not be expected to pay the second payment and work will cease to continue. Your 50% booking payment still remains non-refundable. In saying that, I work with you until you are 100% satisfied so as long as we are on the same page from the start, there will be absolutely no problem and we will stay within the revision options agreed upon.

Yes, absolutely. After your consultation, you will be sent a contract detailing the terms & conditions of our collaboration together. You must read & agree to the contract before any work is carried out.

If you need further design work for something not listed in my services, please get in touch with more details. We will be happy to quote you for further work such as product packaging.

My websites can be designed using a selection of different platforms like WordPress and Wix, but I work better with WordPress. They are ideal for less tech-savvy clients because they allow you to easily maintain & update your site without any HTML or web design knowledge.

It depends entirely on which platform you use. Wix, Godaddy, and Squarespace are restricted to their hosting plan. 

Yes, your website can be optimized for mobile viewing, but if you would prefer the site to look the same on mobile devices as your desktop, this option can be switched off.

Yes, absolutely! Blogging is so important when running a business

We usually only build client websites using the platforms listed above. I can transfer everything from your current site over to the new platform, though, such as your domain name, SEO, and content. All you need to do is sit back and relax, whilst we take care of the transfer for you. However, if you would prefer to stay with your current platform, please get in touch to discuss this further.

Again, it depends entirely on which platform you use. They are all relatively easy to maintain yourself with no coding knowledge – especially Wix which uses a drag & drop software. Your web design package, however, includes a 30 minute Skype tutorial after the completion of the project where I will show you how to make any changes.

Yes, we certainly do. Please get in touch for more details and a quote.

You must supply your own domain name. It’s easy & affordable to set-up and we will be more than happy to help you along this process. If you already own a domain name, great! we can transfer it to your new site if necessary.