FAQS

WHAT ARE YOUR TURNAROUND TIMES FOR CUSTOM WORK?
Each custom project varies. The initial brand process from start to finish can take around 3 weeks with another 4 weeks for web design.

CAN I PAY IN INSTALMENTS?
Yes! Payments can be made in two installments. The first payment, 70% of the total, is required to secure your booking with the remaining payment to be made half way through the process and before any files are delivered.

HOW SOON CAN WE START?
To ensure that our clients receive 100% customer service, we only take on a few projects at one time. If there is available space in the project calendar, we can start as soon as you’re ready.

WHAT ARE YOUR BUSINESS HOURS?
My office hours are 10am-6pm Monday – Friday (Excluding US holidays). We accept emails 24/7 and we do our best to reply promptly, it may take up to 2 working days for a response.

WHAT ARE YOUR PAYMENT METHODS & POLICIES?
Payments are to be made via a Paypal invoice (you do not need a Paypal account to do this). A 70% fee is taken to secure your booking with the remaining balance to be paid before completion of the project. Please be aware that your 70% booking fee is non-refundable. We often have to turn away potential clients due to being fully booked which means if you opt out of our agreement, your spot could have been filled by another project.

WHAT HAPPENS IF I AM NOT HAPPY WITH THE WORK?
It is extremely unlikely that this will happen if you love what you already see and don’t leave anything important out of your questionnaire answers, but if you do feel that the work being shown during your revisions has not achieved the look you were hoping for, you will not be expected to pay the second payment and work will cease to continue. Your 70% booking payment still remains non-refundable. In saying that, I work with you until you are 100% satisfied so as long as we are on the same page from the start, there will be absolutely no problem.

IS THERE A CONTRACT?
Yes, absolutely. After your consultation, you will be sent a contract detailing the terms & conditions of our collaboration together. You must read & agree to the contract before any work is carried out.

I NEED EXTRA DESIGN SERVICES. CAN YOU HELP?
If you need further design work for something not listed in my services, please get in touch with more details. We will be happy to quote you for further work such as product packaging.

WHAT PLATFORM DO YOU USE?
My websites can be designed using a selection of different platforms like WordPress and Wix, but I work better with WordPress. They are ideal for less tech-savvy clients because they allow you to easily maintain & update your site without any HTML or web design knowledge.

CAN I MOVE MY COMPLETED WEBSITE TO ANOTHER HOST?
It depends entirely on which platform you use. Wix, Godaddy, and Squarespace are restricted to their hosting plan. 

WILL MY WEBSITE BE OPTIMISED FOR MOBILE VIEWING?
Yes, your website can be optimized for mobile viewing, but if you would prefer the site to look the same on mobile devices as your desktop, this option can be switched off.

CAN MY SITE HAVE A BLOG?
Yes, absolutely! Blogging is so important when running a business.

CAN YOU DESIGN MY SITE USING MY CURRENT PLATFORM?
We usually only build client websites using the platforms listed above. I can transfer everything from your current site over to the new platform, though, such as your domain name, SEO, and content. All you need to do is sit back and relax, whilst we take care of the transfer for you. However, if you would prefer to stay with your current platform, please get in touch to discuss this further.

HOW EASY IS IT TO UPDATE MY SITE IN THE FUTURE?
Again, it depends entirely on which platform you use. They are all relatively easy to maintain yourself with no coding knowledge – especially Wix which uses a drag & drop software. Your web design package, however, includes a 30 minute Skype tutorial after the completion of the project where I will show you how to make any changes.

DO YOU OFFER E-COMMERCE WEBSITES?
Yes, we certainly do. Please get in touch for more details and a quote.

DOES THE WEBSITE INCLUDE A DOMAIN NAME?
You must supply your own domain name. It’s easy & affordable to set-up and we will be more than happy to help you along this process. If you already own a domain name, great! we can transfer it to your new site if necessary.

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